911 Call Taker – 24/7 Emergency Communications

Public Safety Dispatch Network; Paynesville (WV); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

Public Safety Dispatch Network in Paynesville, WV is seeking 911 Call Takers to be the first point of contact for emergency callers, gather essential information, and document details for dispatch teams.

Responsibilities include confirming locations, following structured questioning, and entering data into dispatch software. Training and certifications are required to perform duties and ensure caller safety.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descripción del empleo

Public Safety Dispatch Network in Paynesville, WV is seeking 911 Call Takers to be the first point of contact for emergency callers, gather essential information, and document details for dispatch teams.

Responsibilities include confirming locations, following structured questioning, and entering data into dispatch software. Training and certifications are required to perform duties and ensure caller safety.