Emergency Communications Specialist

National Public Safety Careers; San Diego (CA); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers is seeking Public Safety Dispatchers and Telecommunicators to join a team that connects the public with emergency responders. The role involves processing requests, verifying locations, and coordinating resources using CAD, telephones, and radios.

Expect rotating shifts, and adherence to agency procedures. Applicants should have a high school diploma or equivalent, with strong typing, listening, and communication skills.

Qualifications

• High school diploma or equivalent required or preferred depending on the agency.
• Active listening and accurate typing are essential for handling calls.
• Clear and effective communication is critical for caller and responder coordination.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing accuracy

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

Telephone systems

Computer-aided dispatch systems

Radio systems

Job description

National Public Safety Careers is seeking Public Safety Dispatchers and Telecommunicators to join a team that connects the public with emergency responders. The role involves processing requests, verifying locations, and coordinating resources using CAD, telephones, and radios.

Expect rotating shifts, and adherence to agency procedures. Applicants should have a high school diploma or equivalent, with strong typing, listening, and communication skills.