Emergency Communications Dispatcher – Public Safety

National Public Safety Careers; Fair Oaks (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers is seeking Public Safety Dispatchers and Telecommunicators to join a team that connects the public with emergency services. You will handle call-taking, dispatch duties, and EMS coordination as part of a fast-paced communications center.

The role emphasizes accurate typing, active listening, and the ability to multitask while following agency procedures and protecting sensitive information. Training and certifications vary by agency and jurisdiction.

Qualifications

• High school diploma or equivalent required; certifications vary by agency.
• Accurate typing, active listening, clear communication and multitasking are essential.
• Certifications depend on services handled and jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing speed

Active listening

Clear communication

Multitasking

Education

High school diploma

Tools

CAD software

Radio systems

Telephone systems

Job description

National Public Safety Careers is seeking Public Safety Dispatchers and Telecommunicators to join a team that connects the public with emergency services. You will handle call-taking, dispatch duties, and EMS coordination as part of a fast-paced communications center.

The role emphasizes accurate typing, active listening, and the ability to multitask while following agency procedures and protecting sensitive information. Training and certifications vary by agency and jurisdiction.