Public Safety Emergency Communications Specialist

National Public Safety Careers; Austin (TX); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher / Telecommunicator to support emergency communications in a security-conscious environment. You will handle emergency and nonemergency calls, verify locations, and coordinate response resources using CAD, telephone, mapping, and radio systems.

Applicants should demonstrate accurate typing, active listening, and clear communication. Training and certification requirements vary by jurisdiction and agency, and the role may involve

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing accuracy

Active listening

Clear communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a Public Safety Dispatcher / Telecommunicator to support emergency communications in a security-conscious environment. You will handle emergency and nonemergency calls, verify locations, and coordinate response resources using CAD, telephone, mapping, and radio systems.

Applicants should demonstrate accurate typing, active listening, and clear communication. Training and certification requirements vary by jurisdiction and agency, and the role may involve