Emergency Communications Specialist

National Public Safety Careers; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

National Public Safety Careers seeks Public Safety Dispatcher/Telecommunicator to join a dynamic emergency communications team. You will take calls, verify locations, classify incidents, and operate CAD, telephones, mapping and radio systems to coordinate responders.

This role requires accurate typing, active listening and clear communication. Training, certifications, and ongoing education are provided by the employing agency.

Qualifications

• High school diploma or equivalent required; certifications depend on services handled.
• Accurate typing, active listening, and clear communication essential.
• Certification and training requirements vary by jurisdiction and agency.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate CAD, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma

Tools

CAD

Telephone systems

Radio systems

Mapping software

Job description

National Public Safety Careers seeks Public Safety Dispatcher/Telecommunicator to join a dynamic emergency communications team. You will take calls, verify locations, classify incidents, and operate CAD, telephones, mapping and radio systems to coordinate responders.

This role requires accurate typing, active listening and clear communication. Training, certifications, and ongoing education are provided by the employing agency.