Emergency Communications Dispatcher

National Public Safety Careers; Bowie (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

National Public Safety Careers seeks Public Safety Dispatcher / Telecommunicator professionals. Duties include taking calls, dispatching police, fire, and EMS, and coordinating resources using CAD, radio, and mapping tools.

Strong communication and quick decision-making are required for shifting, rotating schedules, and overtime as needed. Applicants typically hold a high school diploma or GED, with certifications depending on the services handled and local standards.

Qualifications

• High school diploma or equivalent required; certifications vary by service area.
• Accurate typing and active listening essential for call taking.
• Ability to switch between tasks while following procedures.
• Certifications depend on the jurisdiction and assigned services.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within qualifications.
• Monitor unit status and communicate incident updates.
• Support interagency coordination and request for assistance.
• Maintain records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multi-tasking

Education

High school diploma or GED

Tools

CAD systems

Job description

National Public Safety Careers seeks Public Safety Dispatcher / Telecommunicator professionals. Duties include taking calls, dispatching police, fire, and EMS, and coordinating resources using CAD, radio, and mapping tools.

Strong communication and quick decision-making are required for shifting, rotating schedules, and overtime as needed. Applicants typically hold a high school diploma or GED, with certifications depending on the services handled and local standards.