Emergency Communications Dispatcher

National Public Safety Careers; Salem (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

National Public Safety Careers seeks qualified telecommunicators to join public safety dispatch centers. You will handle emergency and nonemergency requests, verify locations, gather caller information, and prioritize incidents using approved procedures.

Role involves operating dispatch consoles, coordinating resources, and maintaining records while adhering to confidentiality and training requirements. Shifts may include nights, weekends, and holidays in a fast-paced environment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Education

High School Diploma or equivalent

Job description

National Public Safety Careers seeks qualified telecommunicators to join public safety dispatch centers. You will handle emergency and nonemergency requests, verify locations, gather caller information, and prioritize incidents using approved procedures.

Role involves operating dispatch consoles, coordinating resources, and maintaining records while adhering to confidentiality and training requirements. Shifts may include nights, weekends, and holidays in a fast-paced environment.