Emergency Communications Specialist — Public Safety Dispatch

National Public Safety Careers; Lionville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator to handle emergency and nonemergency requests, verify locations, and coordinate response resources. You will operate CAD, telephone, mapping, and radio systems while maintaining records and complying with information-security requirements.

The role emphasizes accurate typing, active listening, and the ability to switch between tasks under pressure, with shift work including nights and weekends possible.

Qualifications

• High school diploma or equivalent required or preferred.
• Accurate typing and active listening skills are essential.
• Ability to switch between tasks and communicate clearly under pressure.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multi-tasking

Education

High school diploma

Tools

CAD

Radio systems

Mapping software

Job description

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator to handle emergency and nonemergency requests, verify locations, and coordinate response resources. You will operate CAD, telephone, mapping, and radio systems while maintaining records and complying with information-security requirements.

The role emphasizes accurate typing, active listening, and the ability to switch between tasks under pressure, with shift work including nights and weekends possible.