Emergency Communications Specialist

Public Safety Dispatch Network; Mossville (IL); Sur place; USD 38 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee Assistance Program

Continuing training

Résumé du poste

Public Safety Dispatch Network in Mossville, IL seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and document details for responders.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Shifts may include nights, weekends, and holidays depending on staffing.

Qualifications

• Requires a high school diploma or equivalent. Training and certification are provided or required by the agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing accuracy

Verbal communication

Follow procedures

Formation

High school diploma

Outils

Call-processing software

Description du poste

Public Safety Dispatch Network in Mossville, IL seeks a 911 Call Taker to answer emergency and nonemergency lines, verify locations, and document details for responders.

Candidates should have strong listening skills, accurate typing, and clear verbal communication, with the ability to follow structured procedures. Shifts may include nights, weekends, and holidays depending on staffing.