Emergency Communications Specialist (24/7 Call Handling)

National Public Safety Careers; Thompson (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certification support

Job summary

National Public Safety Careers is seeking 911 Call Takers for Thompson, MO. The role involves handling incoming emergency and nonemergency calls, confirming location and callback details, and using dispatch software to relay information to responders.

Training will cover- essentials for safe, accurate data entry and incident prioritization. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent required or recognized.
• Strong listening and data-entry skills are essential.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing

Verbal communication

Data entry

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Thompson, MO. The role involves handling incoming emergency and nonemergency calls, confirming location and callback details, and using dispatch software to relay information to responders.

Training will cover- essentials for safe, accurate data entry and incident prioritization. Candidates should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication.