Emergency Call Taker — 24/7 Public Safety Dispatch

Public Safety Dispatch Network; South Greenfield (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Missouri seeks 911 Call Takers to handle emergency calls, verify locations, and document crucial details for responders. The role may require rotating shifts and training in call-taking and dispatch to support public safety operations.

Applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and communication skills, along with the ability to follow structured procedures and complete necessary background checks and

Qualifications

• Employer commonly requires a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Missouri seeks 911 Call Takers to handle emergency calls, verify locations, and document crucial details for responders. The role may require rotating shifts and training in call-taking and dispatch to support public safety operations.

Applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and communication skills, along with the ability to follow structured procedures and complete necessary background checks and