Emergency Call Taker & Dispatcher (24/7)

Public Safety Dispatch Network; Kell (IL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified individuals for 911 call taker roles in Kell, IL. The positions involve handling emergency and nonemergency calls, documenting details, confirming locations, and following approved protocols to coordinate police, fire, or medical responses.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required; prior customer service or public safety experience helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking qualified individuals for 911 call taker roles in Kell, IL. The positions involve handling emergency and nonemergency calls, documenting details, confirming locations, and following approved protocols to coordinate police, fire, or medical responses.

Successful candidates will have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.