911 Call Taker — Emergency Communications Specialist

Public Safety Dispatch Network; Otterville (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Otterville, Missouri is seeking qualified individuals to join our 911 call-taking team. You will answer emergency and nonemergency lines, verify location and contact details, and relay critical information to dispatchers to coordinate rapid responses.

Successful candidates will demonstrate strong listening, accurate typing, and clear communication. Training, background checks, and certifications are required, with benefits dependent on appointment type and

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-taking experience helpful but not mandatory.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions during emergencies.
• Access language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Otterville, Missouri is seeking qualified individuals to join our 911 call-taking team. You will answer emergency and nonemergency lines, verify location and contact details, and relay critical information to dispatchers to coordinate rapid responses.

Successful candidates will demonstrate strong listening, accurate typing, and clear communication. Training, background checks, and certifications are required, with benefits dependent on appointment type and