Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Jackson (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Jackson, MO seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for response coordination. Candidates should have a high school diploma and may benefit from prior customer service or public safety experience.

Responsibilities include using dispatch software, following structured procedures, and providing pre-arrival instructions within training.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support or public safety experience may be helpful.
• Strong listening comprehension and accurate typing.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Job description

Public Safety Dispatch Network in Jackson, MO seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document details for response coordination. Candidates should have a high school diploma and may benefit from prior customer service or public safety experience.

Responsibilities include using dispatch software, following structured procedures, and providing pre-arrival instructions within training.