Emergency Communications Dispatcher - 24/7 Shifts & Impact

Public Safety Dispatch Network; Waynesville (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Missouri seeks a dedicated 911 call-taker to handle emergency and nonemergency calls. You will verify locations, gather caller information, and log details into dispatch software to enable rapid response.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training is provided; shifts may include nights, weekends, and overtime depending on staffing.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Missouri seeks a dedicated 911 call-taker to handle emergency and nonemergency calls. You will verify locations, gather caller information, and log details into dispatch software to enable rapid response.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training is provided; shifts may include nights, weekends, and overtime depending on staffing.