Emergency Communications Specialist

National Public Safety Careers; Barnum Township (MN); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers in Barnum, MN, is hiring 911 call-takers to join a public safety agency. You will answer emergency and nonemergency lines, verify locations, and gather caller information using approved questions.

You will enter data into dispatch software and relay details to the right teams while maintaining caller calm and safety protocols. Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful but not mandatory.
• Strong listening, typing, and communication skills essential.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information.
• Use standard questions to identify urgency and nature of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide calm guidance to distanced callers and follow training protocols.
• Access language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within certification scope.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Barnum, MN, is hiring 911 call-takers to join a public safety agency. You will answer emergency and nonemergency lines, verify locations, and gather caller information using approved questions.

You will enter data into dispatch software and relay details to the right teams while maintaining caller calm and safety protocols. Successful candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability