Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Upsala (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Employee assistance

Training opportunities

Job summary

National Public Safety Careers in Upsala, MN is seeking qualified applicants for 911 Call Taker opportunities. The role involves taking urgent emergency calls, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, potential certifications, and shift variety to support 24/7 operations are common expectations.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience is helpful.
• Strong listening, typing, and clear verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Guide distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training

Skills

Customer service

Active listening

Typing

Verbal communication

Follow procedures

Education

High School Diploma

Tools

Dispatch software

Job description

National Public Safety Careers in Upsala, MN is seeking qualified applicants for 911 Call Taker opportunities. The role involves taking urgent emergency calls, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training, potential certifications, and shift variety to support 24/7 operations are common expectations.