Emergency Communications Specialist (911)

Public Safety Dispatch Network; Northfield (MN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Northfield, MN is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information for responders.

Work may include rotating shifts and overtime; training and certifications are required. Strong listening, accurate typing, and clear verbal communication are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Previous customer service or public safety experience is helpful, though vacancies may accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or recognized equivalent

Job description

Public Safety Dispatch Network in Northfield, MN is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm location, and document information for responders.

Work may include rotating shifts and overtime; training and certifications are required. Strong listening, accurate typing, and clear verbal communication are essential for success in this role.