911 Call Taker: Critical Public Safety Role

National Public Safety Careers; Holloway (MN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training programs

Job summary

National Public Safety Careers in Holloway, MN seeks a 911 Call Taker to be the first point of contact for emergencies. You will verify locations, gather essential details, and document information for dispatch coordination.

Responsibilities include answering calls, collecting caller data, and following protocols to guide responders. A high school diploma is typical; strong listening and typing skills are required, with aptitude for structured procedures and multi-tasking.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service or public safety is helpful but not always required.
• Candidates must be able to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information accurately.
• Use approved questions to determine urgency and nature of calls.
• Enter details into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with focused instructions and next steps.
• Use language-access resources when needed and follow protocols.

Skills

Active listening

Typing speed

Verbal communication

Multitasking

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers in Holloway, MN seeks a 911 Call Taker to be the first point of contact for emergencies. You will verify locations, gather essential details, and document information for dispatch coordination.

Responsibilities include answering calls, collecting caller data, and following protocols to guide responders. A high school diploma is typical; strong listening and typing skills are required, with aptitude for structured procedures and multi-tasking.