Emergency Call Taker — 24/7 Public Safety Dispatch

National Public Safety Careers; Merrifield (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training and certifications

Job summary

National Public Safety Careers in Merrifield, MN seeks qualified individuals for 911 Call Taker positions. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

Training ensures compliant pre-arrival guidance and privacy protections. Applicants typically need a high school diploma and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and typing skills.
• Ability to follow structured procedures in dispatch.
• Customer service or call-center experience preferred.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Accurate typing

Clear communication

Education

High school diploma

Tools

Call-processing software

Job description

National Public Safety Careers in Merrifield, MN seeks qualified individuals for 911 Call Taker positions. The role involves handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch teams.

Training ensures compliant pre-arrival guidance and privacy protections. Applicants typically need a high school diploma and strong listening, typing, and communication skills.