Emergency 911 Call Taker — Essential Public Safety Role

National Public Safety Careers; Red Wing (MN); On-site; USD 38,000 - 59,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Wanamingo, MN to handle emergency and nonemergency lines, verify locations, and document information in dispatch software.

The role emphasizes accurate data-entry, strong listening and verbal skills, and the ability to follow structured procedures under pressure. Training and certifications apply as required by the employing agency.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Data entry

Verbal communication

Follow procedures

Customer service

Education

High school diploma or GED

Job description

National Public Safety Careers is seeking 911 Call Takers for Wanamingo, MN to handle emergency and nonemergency lines, verify locations, and document information in dispatch software.

The role emphasizes accurate data-entry, strong listening and verbal skills, and the ability to follow structured procedures under pressure. Training and certifications apply as required by the employing agency.