911 Call Taker: Emergency Communications Specialist

Public Safety Dispatch Network; Benson (MN); On-site; USD 36,000 - 58,000; Full time

Job summary

Public Safety Dispatch Network in Benson, MN seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations and caller data, and document details in dispatch software. The role may require working rotating shifts in a 24-hour operation and completion of required training and certifications.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful but not required.
• Strong listening comprehension and accurate typing.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Benson, MN seeks 911 Call Takers to answer emergency and nonemergency lines, verify locations and caller data, and document details in dispatch software. The role may require working rotating shifts in a 24-hour operation and completion of required training and certifications.

Applicants should have a high school diploma or equivalent, strong listening and typing abilities, and the capacity to follow structured procedures.