Emergency Communications Call Taker — Make a Difference

National Public Safety Careers; Elgin (MN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to join the Elgin, MN operation. Call takers handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch.

Applicants should have a high school diploma or equivalent, plus strong listening, accurate typing, and clear verbal communication. Training and certifications are provided, with rotating shifts and 24/7 operations typical for call centers.

Qualifications

• High school diploma or equivalent is required or accepted.
• Strong listening comprehension is essential for accurate information gathering.
• Accurate typing and clear verbal communication are required to document incidents.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines when needed.
• Confirm incident location and caller information for dispatch.
• Enter details into call-processing or dispatch software and forward to the appropriate unit.
• Follow established questions to assess urgency and provide pre-arrival instructions within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure adherence

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers to join the Elgin, MN operation. Call takers handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch.

Applicants should have a high school diploma or equivalent, plus strong listening, accurate typing, and clear verbal communication. Training and certifications are provided, with rotating shifts and 24/7 operations typical for call centers.