Emergency 911 Call Taker | Public Safety Career

National Public Safety Careers; Burtrum (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

National Public Safety Careers seeks 911 Call Taker candidates for opportunities in Burtrum, MN. You will answer emergency and nonemergency lines, verify incident location, and document details for dispatch teams. Training and certification are required to provide pre-arrival instructions and to coordinate responses.

The role emphasizes listening, typing accuracy, and clear communication under structured procedures, with potential rotating shifts and variable schedules based on staffing needs.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening, typing, and clear verbal communication skills.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High School Diploma or GED

Job description

National Public Safety Careers seeks 911 Call Taker candidates for opportunities in Burtrum, MN. You will answer emergency and nonemergency lines, verify incident location, and document details for dispatch teams. Training and certification are required to provide pre-arrival instructions and to coordinate responses.

The role emphasizes listening, typing accuracy, and clear communication under structured procedures, with potential rotating shifts and variable schedules based on staffing needs.