Emergency Call Taker - 24/7 Public Safety Response

National Public Safety Careers; Lengby (MN); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers in Lengby, MN is seeking 911 Call Takers to handle emergency and nonemergency calls, verify details, and guide callers through critical steps. The role requires strong listening, typing, and clear communication, with training and certification provided.

Applicants should have a high school diploma or equivalent; dispatch experience is helpful but not always required. The position may involve shift work and requires adherence to strict procedures and privacy

Competenze

• High school diploma or recognized equivalent required.
• Previous customer service or public safety experience is helpful.
• Ability to follow structured procedures and operate under training.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Conoscenze

Listening skills

Typing speed

Verbal communication

Structured procedures

Formazione

High School Diploma

Strumenti

Dispatch software

Descrizione del lavoro

National Public Safety Careers in Lengby, MN is seeking 911 Call Takers to handle emergency and nonemergency calls, verify details, and guide callers through critical steps. The role requires strong listening, typing, and clear communication, with training and certification provided.

Applicants should have a high school diploma or equivalent; dispatch experience is helpful but not always required. The position may involve shift work and requires adherence to strict procedures and privacy