911 Emergency Communications Operator

Regional 911 Intake Solutions; Jenkins (KY); Presencial; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Descripción de la vacante

Regional 911 Intake Solutions in Jenkins, KY seeks dedicated 911 Call Takers to be the first point of contact for emergency calls. You will ask targeted questions, confirm locations, and document details for dispatch teams.

The role requires accurate typing, clear verbal communication, and strict adherence to procedures. Most positions require a high school diploma; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.

Formación

• High school diploma or equivalent required or preferred.
• Customer service, telephone support, or public safety experience is helpful but some vacancies accept applicants without dispatch experience.
• Successful candidates must have strong listening comprehension, accurate typing, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Active listening

Typing speed

Clear communication

Procedural compliance

Educación

High school diploma or equivalent

Herramientas

Dispatch software

Descripción del empleo

Regional 911 Intake Solutions in Jenkins, KY seeks dedicated 911 Call Takers to be the first point of contact for emergency calls. You will ask targeted questions, confirm locations, and document details for dispatch teams.

The role requires accurate typing, clear verbal communication, and strict adherence to procedures. Most positions require a high school diploma; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.