Emergency Communications Pro: 911 Call Taker – 24/7

National Public Safety Careers; Warsaw (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Warsaw, IL. The role involves answering emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training, certifications, and compliance with procedures are required to protect caller information. Candidates typically hold a high school diploma, with prior customer service or dispatch exposure helpful.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Experience in customer service or call-handling is helpful.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Warsaw, IL. The role involves answering emergency and nonemergency calls, confirming locations, and entering data into dispatch software.

Training, certifications, and compliance with procedures are required to protect caller information. Candidates typically hold a high school diploma, with prior customer service or dispatch exposure helpful.