Emergency Call Taker & Dispatcher (24/7 Public Safety)

National Public Safety Careers; Warsaw (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

National Public Safety Careers in Warsaw, IN is seeking 911 Call Taker opportunities. The role involves answering emergency and nonemergency lines, confirming locations, and using call-processing or dispatch software to relay information to appropriate teams.

Applicants typically need a high school diploma or equivalent. Strong listening, typing, and verbal communication are essential, with training and certification guiding pre-arrival instructions and procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Warsaw, IN is seeking 911 Call Taker opportunities. The role involves answering emergency and nonemergency lines, confirming locations, and using call-processing or dispatch software to relay information to appropriate teams.

Applicants typically need a high school diploma or equivalent. Strong listening, typing, and verbal communication are essential, with training and certification guiding pre-arrival instructions and procedures.