911 Call Taker — Public Safety Communications Pro

National Public Safety Careers; Sims (IL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers is seeking 911 Call Takers in Sims, IL. Responsibilities include handling emergency and nonemergency calls, confirming location and callback information, and entering data into dispatch systems. Training and certifications are required for pre-arrival instructions and procedures.

Applicants typically need a high school diploma or equivalent, with customer service or dispatch experience helpful. Assessments and background checks are agency-specific.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training.

Job description

National Public Safety Careers is seeking 911 Call Takers in Sims, IL. Responsibilities include handling emergency and nonemergency calls, confirming location and callback information, and entering data into dispatch systems. Training and certifications are required for pre-arrival instructions and procedures.

Applicants typically need a high school diploma or equivalent, with customer service or dispatch experience helpful. Assessments and background checks are agency-specific.