Emergency Communications Call Taker (24/7)

National Public Safety Careers; Tower Hill (IL); On-site; USD 34,000 - 52,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers in Tower Hill, IL. The role involves answering emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Training and certifications are required to provide pre-arrival instructions. Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Tower Hill, IL. The role involves answering emergency and nonemergency calls, confirming locations, and documenting information for dispatch teams.

Training and certifications are required to provide pre-arrival instructions. Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, though some vacancies accept applicants without dispatch experience.