Emergency Communications Dispatcher (911) – Join 24/7 Shift Team

National Public Safety Careers; Worth (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Worth, IL. You will answer emergency calls, verify location, collect caller details, and enter information into dispatch software. Training is provided to ensure accurate, timely responses.

Requirements include a high school diploma or equivalent, strong listening, precise typing, and clear verbal communication. Candidates should be capable of following structured procedures and working in a fast-paced public safety environment.

Qualifications

• Strong listening comprehension.
• Accurate typing.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Worth, IL. You will answer emergency calls, verify location, collect caller details, and enter information into dispatch software. Training is provided to ensure accurate, timely responses.

Requirements include a high school diploma or equivalent, strong listening, precise typing, and clear verbal communication. Candidates should be capable of following structured procedures and working in a fast-paced public safety environment.