Emergency Communications Call Taker (24/7 Dispatch)

National Public Safety Careers; North Henderson (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

National Public Safety Careers is seeking a call taker/dispatcher for an emergency communications role in Illinois. The position handles 911 calls, verifies locations, and relays information to dispatch functions, with emphasis on accuracy and calm communication.

Applicants should have a high school diploma or equivalent, with prior customer service or public safety exposure helpful. Flexibility for rotating shifts and overtime may be required.

Qualifications

• High school diploma or equivalent required.
• Customer service or public safety experience helpful but not always necessary.
• Strong listening, typing, and communication skills required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Verify caller location and callback information.
• Use approved questions to assess urgency and nature of incidents.
• Enter details into dispatch software accurately.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking a call taker/dispatcher for an emergency communications role in Illinois. The position handles 911 calls, verifies locations, and relays information to dispatch functions, with emphasis on accuracy and calm communication.

Applicants should have a high school diploma or equivalent, with prior customer service or public safety exposure helpful. Flexibility for rotating shifts and overtime may be required.