Emergency Communications Call Taker (911)

National Public Safety Careers; Walnut (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers in Walnut, IL is seeking dedicated 911 Call Takers to be on the front line of public safety. You will handle emergency and nonemergency lines, verify locations, and document critical data to support responders.

Successful candidates typically have a high school diploma, strong listening skills, fast and accurate typing, and clear communication. Training and certifications are provided as part of the role, with shift work and 24/7 coverage common.

Qualifications

• High school diploma or recognized equivalent. Prior customer service or public safety exposure is helpful but not always required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers in Walnut, IL is seeking dedicated 911 Call Takers to be on the front line of public safety. You will handle emergency and nonemergency lines, verify locations, and document critical data to support responders.

Successful candidates typically have a high school diploma, strong listening skills, fast and accurate typing, and clear communication. Training and certifications are provided as part of the role, with shift work and 24/7 coverage common.