911 Call Taker — Start a Career in Emergency Communications

National Public Safety Careers; Woodson Terrace (MO); Vor Ort; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers in Woodson, IL, is seeking 911 Call Takers to answer emergency calls, confirm locations, and document information for dispatch. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

Applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Training and certifications are provided, with background checks and security clearances as required.

Qualifikationen

• High school diploma or recognized equivalent is required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Some vacancies accept applicants without dispatch experience.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening

Typing

Verbal communication

Structured procedures

Ausbildung

High school diploma

Tools

Dispatch software

Jobbeschreibung

National Public Safety Careers in Woodson, IL, is seeking 911 Call Takers to answer emergency calls, confirm locations, and document information for dispatch. The role may involve rotating shifts, nights, weekends, holidays, and overtime.

Applicants typically hold a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills. Training and certifications are provided, with background checks and security clearances as required.