Emergency Communications Associate — 24/7 911 Call Taker

Public Safety Dispatch Network; Brocton (IL); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Brocton, IL. You will answer emergency calls, confirm locations, and document details for dispatch teams. The role involves following structured procedures, using approved questions, and maintaining accurate data entry in dispatch software.

Training and certification enable authorized pre-arrival instructions. Candidates typically need a high school diploma and may have prior customer service or call-center

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Customer service or call-center experience may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.
• Respect language-access and accessibility resources when needed.

Skills

Typing speed

Listening skills

Verbal communication

Procedural adherence

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Brocton, IL. You will answer emergency calls, confirm locations, and document details for dispatch teams. The role involves following structured procedures, using approved questions, and maintaining accurate data entry in dispatch software.

Training and certification enable authorized pre-arrival instructions. Candidates typically need a high school diploma and may have prior customer service or call-center