Emergency Communications Call Taker — Lifesaving Role

National Public Safety Careers; Illinois City (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for the Illinois City posting. You will respond to emergency and non-emergency lines, verify incident details, and document information for dispatch teams.

Work may involve rotating shifts and overtime in a 24-hour operations environment; training and certifications are required, with background checks and eligibility prerequisites. Candidates typically have a high school diploma or equivalent; prior public safety or customer service

Qualifications

• High school diploma or recognized equivalent.
• Customer service/public safety experience is helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers for the Illinois City posting. You will respond to emergency and non-emergency lines, verify incident details, and document information for dispatch teams.

Work may involve rotating shifts and overtime in a 24-hour operations environment; training and certifications are required, with background checks and eligibility prerequisites. Candidates typically have a high school diploma or equivalent; prior public safety or customer service