911 Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; New Hebron (MS); On-site; USD 38,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network is seeking an emergency communications call-taker in Mississippi to handle 911 and nonemergency lines, verify locations, and document details in dispatch software. The role requires careful listening, clear communication, and adherence to procedures.

Candidates with customer service or public safety exposure are preferred; training and certifications will be provided. Be prepared for rotating shifts and on-call duties consistent with public safety operations.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Verbal communication

Typing speed/accuracy

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking an emergency communications call-taker in Mississippi to handle 911 and nonemergency lines, verify locations, and document details in dispatch software. The role requires careful listening, clear communication, and adherence to procedures.

Candidates with customer service or public safety exposure are preferred; training and certifications will be provided. Be prepared for rotating shifts and on-call duties consistent with public safety operations.