Emergency Communications Dispatcher (911)

National Public Safety Careers; Pascagoula (MS); On-site; USD 35,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 call takers for Pascagoula, Mississippi. You will handle emergency and nonemergency calls, verify locations, gather caller information, and document details for dispatch teams.

The role involves training, certifications, and potential rotating shifts to cover 24 hours. Strong listening and typing skills are essential, as are the ability to follow established procedures and remain calm under pressure.

Qualifications

• High school diploma or equivalent is required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and work in a fast-paced environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Problem solving

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 call takers for Pascagoula, Mississippi. You will handle emergency and nonemergency calls, verify locations, gather caller information, and document details for dispatch teams.

The role involves training, certifications, and potential rotating shifts to cover 24 hours. Strong listening and typing skills are essential, as are the ability to follow established procedures and remain calm under pressure.