Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Waynesboro (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Mississippi is seeking 911 Call Takers to handle incoming emergency and nonemergency calls, verify locations, and document critical information for dispatch and response teams. The role requires following structured procedures and providing calm, clear guidance to callers.

Call takers may work 24 hours per day with rotating shifts, weekends, holidays, and overtime, depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Mississippi is seeking 911 Call Takers to handle incoming emergency and nonemergency calls, verify locations, and document critical information for dispatch and response teams. The role requires following structured procedures and providing calm, clear guidance to callers.

Call takers may work 24 hours per day with rotating shifts, weekends, holidays, and overtime, depending on staffing needs.