Emergency Communications Operator — 911 Call Taker (24/7)

National Public Safety Careers; Oldhams (VA); On-site; USD 36,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Oldhams, VA. The role involves handling emergency calls, confirming locations, and recording details for dispatch teams.

Applicants should have a high school diploma, strong listening skills, accurate typing, and clear communication. Training and certifications are required, with shifts including nights and weekends in a 24/7 environment.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and the ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Following procedures

Customer service experience

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker opportunities in Oldhams, VA. The role involves handling emergency calls, confirming locations, and recording details for dispatch teams.

Applicants should have a high school diploma, strong listening skills, accurate typing, and clear communication. Training and certifications are required, with shifts including nights and weekends in a 24/7 environment.