911 Call Taker: Essential Emergency Support (24/7)

National Public Safety Careers; Harborton (VA); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Program

Continuing Training

Zusammenfassung

National Public Safety Careers seeks 911 Call Taker opportunities in Harborton, VA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams, following structured procedures.

Applicants should have a high school diploma or equivalent; prior customer service or dispatch exposure is beneficial. Training will prepare for certifications and ensure privacy and accuracy in every interaction.

Qualifikationen

• High school diploma or recognized equivalent.
• Customer service, call handling or public safety experience may help.
• Strong listening, typing, and clear verbal communication.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Jobbeschreibung

National Public Safety Careers seeks 911 Call Taker opportunities in Harborton, VA. The role involves handling emergency and nonemergency calls, confirming locations, and documenting details for dispatch teams, following structured procedures.

Applicants should have a high school diploma or equivalent; prior customer service or dispatch exposure is beneficial. Training will prepare for certifications and ensure privacy and accuracy in every interaction.