Emergency 911 Call Taker - Critical Public Safety Role

National Public Safety Careers; Broadway (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Broadway, VA. These roles involve handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, screenings, and potential certification are part of the process, with benefits typical of public safety roles.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Ability to follow structured procedures.
• Experience in customer service is a plus.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller details.
• Use approved questions to assess urgency.
• Enter details into call-processing software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.
• Complete assessments and screenings as required.

Skills

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Broadway, VA. These roles involve handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, screenings, and potential certification are part of the process, with benefits typical of public safety roles.