Emergency Call Taker: Fast-Paced Public Safety Role

National Public Safety Careers; Elkwood (VA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 call taker opportunities in Elkwood, Virginia. The role involves handling incoming emergency calls, gathering location and callback details, and initiating dispatch procedures in coordination with responders.

Applicants should have strong listening, typing, and communication skills, and be comfortable following structured procedures. Training and certification are required to perform essential pre-arrival instructions and

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety helpful.
• Strong listening and typing skills required.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing

Listening skills

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking qualified applicants for 911 call taker opportunities in Elkwood, Virginia. The role involves handling incoming emergency calls, gathering location and callback details, and initiating dispatch procedures in coordination with responders.

Applicants should have strong listening, typing, and communication skills, and be comfortable following structured procedures. Training and certification are required to perform essential pre-arrival instructions and