Emergency Communications Call Taker (24/7 Shifts)

National Public Safety Careers; Wirtz (VA); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Ongoing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Wirtz, VA. Duties include handling emergency and nonemergency lines, confirming location, and entering details into dispatch systems.

Roles may require rotating shifts and dedication to training and certifications. Applicants typically hold a high school diploma or equivalent, with strong listening, typing, and communication skills.

Qualifications

• Candidate must be able to listen and type accurately
• Clear verbal communication and ability to follow structured procedures
• Some vacancies may require dispatch experience but not always

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Wirtz, VA. Duties include handling emergency and nonemergency lines, confirming location, and entering details into dispatch systems.

Roles may require rotating shifts and dedication to training and certifications. Applicants typically hold a high school diploma or equivalent, with strong listening, typing, and communication skills.