Emergency 911 Call Taker - 24/7 Public Safety Role

Public Safety Dispatch Network; Boyce (VA); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Boyce, VA. You will listen to callers, gather essential information, confirm locations, and enter data into dispatch systems to support responders.

Prior customer service or call-center experience is helpful; a high school diploma is typically required. Training and certification programs are provided, with rotating shifts and potential overtime based on staffing needs.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening

Typing

Verbal communication

Attention to detail

Procedural follow-through

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Boyce, VA. You will listen to callers, gather essential information, confirm locations, and enter data into dispatch systems to support responders.

Prior customer service or call-center experience is helpful; a high school diploma is typically required. Training and certification programs are provided, with rotating shifts and potential overtime based on staffing needs.