Emergency Call Taker — 24/7 Public Safety Support

National Public Safety Careers; South Hill (VA); Presencial; USD 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers seeks motivated 911 Call Takers to join the South Hill, VA area team. You will handle emergency and nonemergency calls, verify locations, document details, and relay information to responders using approved dispatch software.

Ideal candidates have a high school diploma or GED and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certifications are provided.

Qualificações

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening skills

Typing speed

Verbal communication

Procedural compliance

Formação académica

High School Diploma or GED

Ferramentas

Dispatch software

Descrição da oferta de emprego

National Public Safety Careers seeks motivated 911 Call Takers to join the South Hill, VA area team. You will handle emergency and nonemergency calls, verify locations, document details, and relay information to responders using approved dispatch software.

Ideal candidates have a high school diploma or GED and strong listening, typing, and verbal communication skills, with the ability to follow structured procedures. Training and certifications are provided.