24/7 911 Call Taker — Emergency Communications Operator

National Public Safety Careers; Vienna (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker positions in Vienna, MO. You will be the first point of contact, gathering essential information and directing responders while adhering to certified procedures.

Duties include answering calls, confirming location and callback info, entering data into dispatch systems, and providing pre-arrival instructions within training. Strong listening and typing skills are essential.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker positions in Vienna, MO. You will be the first point of contact, gathering essential information and directing responders while adhering to certified procedures.

Duties include answering calls, confirming location and callback info, entering data into dispatch systems, and providing pre-arrival instructions within training. Strong listening and typing skills are essential.