Emergency Call Taker — Fast-Paced Public Safety Role

Public Safety Dispatch Network; Dunning (NE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Dunning, NE. The role involves handling emergency and nonemergency calls, verifying locations, and entering details into dispatch systems. Training will shape the use of approved questions and language resources.

Candidates should have strong listening and typing skills, with the ability to follow structured procedures and maintain caller privacy. Availability for rotating shifts and 24/7 coverage may be required.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service or call-centre experience helpful.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s details.
• Use standard questions to assess urgency and situation.
• Enter information into call-processing or dispatch systems.
• Forward incident information to the appropriate dispatch function promptly.
• Provide pre-arrival guidance within training.

Skills

Customer service

Typing

Effective communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Dunning, NE. The role involves handling emergency and nonemergency calls, verifying locations, and entering details into dispatch systems. Training will shape the use of approved questions and language resources.

Candidates should have strong listening and typing skills, with the ability to follow structured procedures and maintain caller privacy. Availability for rotating shifts and 24/7 coverage may be required.