Emergency 911 Call Taker – Start a Critical Dispatch Career

Regional 911 Intake Solutions; Dorchester (NE); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Job summary

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Dorchester, Nebraska. You will answer emergency and nonemergency lines, verify locations and caller data, and document details in dispatch software while maintaining calm and accurate information flow.

Successful candidates typically have a high school diploma, strong listening and typing abilities, and the capacity to follow structured procedures in a fast-paced environment.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and data-entry abilities.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Typing speed

Listening skills

Education

High School Diploma or equivalent

Job description

Regional 911 Intake Solutions seeks dedicated 911 Call Takers for Dorchester, Nebraska. You will answer emergency and nonemergency lines, verify locations and caller data, and document details in dispatch software while maintaining calm and accurate information flow.

Successful candidates typically have a high school diploma, strong listening and typing abilities, and the capacity to follow structured procedures in a fast-paced environment.