Emergency Communications Specialist | 911 Call Taker

Public Safety Dispatch Network; Edgar (NE); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Edgar, NE to handle emergency lines, verify locations, and document calls for rapid response. Training emphasizes accurate data entry, clear communication, and use of dispatch software.

Successful candidates will follow established procedures, work with 24/7 call environments, and may rotate shifts. Prior public safety or customer service experience is advantageous, with certifications pursued after hire.

Qualifications

• High school diploma or GED required; public safety or customer service exposure helpful.
• Strong listening, typing accuracy, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural following

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers in Edgar, NE to handle emergency lines, verify locations, and document calls for rapid response. Training emphasizes accurate data entry, clear communication, and use of dispatch software.

Successful candidates will follow established procedures, work with 24/7 call environments, and may rotate shifts. Prior public safety or customer service experience is advantageous, with certifications pursued after hire.